6 reasons why contact centres
are using mobile web and SMS cSat surveys today.
“We replaced an IVR program for a leading Telco client with daily SMS surveys to customers who contacted the call centre. They reply at their own convenience using a FREE TEXT SMS short code.
In a few months, this has increased the response rates from 9% to 15% and reduced the costs of data collection by around 32%.”
Sherrie Austin, Account Director
Get faster feedback on your team’s performance.
Mobile surveys are a convenient way for customers to share what they think about their customer experience. View reports in our dashboard or integrate the results into your own reporting tools.
Let us show you how cost efficient it can be to measure high volumes of staff performance.