Key Applications
Any handset. Any country. Any language.
Outbound and Inbound Call Centre Programs
-
Integrate Mobile Easily and Quickly
Consumers prefer interacting with companies via mobile, and
businesses
want to engage with customers 'in-the-moment' and in-location.
OnePoint
Global makes plugging into mobile easy, cost-effective, and quick
-
enabling you to better support your clients and differentiate
yourself
among the competition.
An increasing number of call centres are integrating mobile into
their outbound and inbound mix; momentum around this change is
accelerating quickly.
Whether you specialise in IVR, CATI, online, or all, you can add
mobile interaction capabilities into your suite of offerings
seamlessly and simply. OnePoint Global is the expert to help you
every step of the way.
Benefits of integrating mobile into call centre contact
programmes:
- Offers a new mode of contact, interaction and engagement for
your clients
- Taps into customers' preferred communications channel,
in-location and convenient to interact 'in-the-moment'
- Achieves high response and completion rates, 55%+ and 80%
within two hours of engagement, respectively
- Captures feedback in real‐time, enabling appropriate and rapid
resolution
- Delivers real-time and location-based surveys; automatically
activated based on location
Solutions
