Key Applications
Any handset. Any country. Any language.
Enterprise Feedback Management - Integrate
Real-Time, In-Location Feedback
Consumers and stakeholders prefer interacting with
businesses
via mobile. At the same time, organisations want to enhance
the
immediacy, accuracy and richness of real-time feedback
acquired
'in-the-moment', in-location, across the globe. Mobile
interaction
provides the vital link.
OnePoint Global provides the final missing piece of the
enterprise feedback puzzle enabling you to capture and seamlessly
integrate real-time, in-location information into Enterprise
Feedback Management systems. Mobile complements existing channels
such as CATI, online and social media, with 'in-the-moment'
responses from even the most disparate, hard to reach
audiences.
With OnePoint Global, the integration of mobile insights into
your feedback mix is easy, cost-effective, and quick, enabling you
to better support your enterprise clients and separate yourself
among the competition.
Benefits of integrating mobile into Enterprise Feedback
Management programmes with OnePoint Global:
- Offers a new mode of real-time interaction and feedback from
enterprise stakeholders and customers worldwide
- Taps into customers' and enterprise stakeholders' preferred
communications channel, in-location and convenient to interact
'in-the-moment'
- Achieves high response and completion rates, 55%+, and 80%
within two hours of engagement, respectively
- Provides an 'in-the-moment' pulse on enterprise feedback
enabling more responsive and proactive customer, partner and
employees outreach
- Delivers real-time and location-based surveys; automatically
activated based on location