Key Applications
Any handset. Any country. Any language.
Mobile Net Promoter Scores - Real-Time
Feedback
Mobile Net Promoter Scores advance the effectiveness of
your
Net Promoter Score programmes. By deploying a mobile Net
Promoter Score program you can significantly reduce your
costs while increasing response rates to over 55%.
By using OnePoint Global to offer your customers the ability to
respond via their preferred communication medium, the mobile
device, you can learn what they are thinking and feeling,
in-location and in real-time. Such insight enables you to respond
immediately to their feedback -increasing your Net Promoter Score
and overall business results.
Benefits of using OnePoint Global for mobile Net Promoter
Scores include:
- Delivers 24/7 real‐time Net Promoter Score survey results
- Enables pulse checks of Net Promoter Scores across your
business in minutes
- Identifies detractors and actions a resolution while customers
are still engaged with your business
- Enables internal teams to monitor mobile Net Promoter Scores
and easily link them to their performance as the basis of Net
Promoter Score related rewards
- Provides instant notifications linked to customer ratings so
you can react to and address feedback as it happens
- Allows you to identify skills or knowledge gaps within your
organisation, and act quickly to address them
- Delivers customer relevant information and incentives directly
to mobile device
- Is cost-effective
- Works locally and internationally, allowing global perspective
or localised benchmarking
*Net Promoter, NPS, and Net Promoter Score
are trademarks of Satmetrix Systems, Inc., Bain & Company, and
Fred Reichheld
Solutions
