Run High Volume CX and Csat Programs
More Cost Effectively.
Get faster insights and more completions. Save money using the Telco’s own network to send your SMS messages and mobile surveys.
Join the growing number of mobile operators
using mobile surveys for cost efficient research.
Boost your customer satisfaction and loyalty programs.
Enjoy greater insights, faster and higher response rates, and lower costs with SMS surveys.
“Our leading Telco client was highly impressed with OnePoint Global; their technology, understanding of the Telco market and ability to demonstrate the proof of concept were key differentials in getting the green light to proceed.”
Sherrie Austin, Account Director
Find out why our clients are replacing IVR programs with SMS.
Send surveys direct to your customers’ phones. Let them reply for free via SMS, using your
own gateways and short codes.
Use mobile surveys to reach mobile customers.
Create your surveys in minutes and let respondents choose to reply using SMS or Mobile Web.
Include picture, voice and video for more engaging experiences. Let the results come to you with
automated real-time reporting.
Add mobile to existing VOC programs.
Use mobile surveys to replace IVR programs. Create high volumes of insight and save money.
Request feedback from customers. Get their views on a shopping experience, engineer visit, call with the contact centre or billing experience.
Let them complete a free Mobile Web or SMS survey at a time that suits them.
Our mobile survey technology works with your SMS gateways within a few hours and surveys can be put live in 30 minutes.Download product factsheet