Careers

Mobile Survey Executive (Programme Lead)

This entry-level role is focused on offering support, guidance, education and training to clients and internal teams on multiple levels with all aspects of the software through email, phone support, skype and WebEx.

This is a fast paced and dynamic role with multiple responsibilities. Mobile market research is the new trend in the MR industry and as such you will be trained to give clients confidence in this new survey engagement method. This is not a faceless sit-behind-your-computer job; you will be speaking to clients live on a daily basis and helping them make decisions on how to engage with their customers.

Supporting current clients and working with the sales team in new business calls you must be the ambassador of all functionality for the OnePoint Global Mobile Survey Platform (we'll teach the "mobile" part). This key role will include training new clients, reacting to questions & issues via email, phone, Skype, Zendesk, monitoring live projects, and proactively engaging with clients to ensure satisfaction and greater adoption; including advising upon and ensuring best practices are deployed in the design, scripting and project execution for mobile survey projects. With almost limitless opportunities this role offers a position of influence, progression and positive atmosphere that will keep you on your toes!

Key duties:

• Owning client’s research projects with daily communication
• Training clients and internal teams on the best practices for survey scripting, using the OnePoint Global scripting language
• Supporting the sales team and marketing team with project definition, technical scripting services and delivery
• Following troubleshooting processes when clients have an issue with the service, scripting, execution, data portions of the survey platform
• Ensuring the software platform is available according to client SLAs within the support processes

Day-to-Day Tasks:

• Positively and professionally support clients with their research survey projects (including creating, scripting, managing and execution) of SMS Mobile App, Mobile Web and Online surveys.
• Provide technical issue resolution via multiple mediums (e.g. phone, email, face to face etc.)
• Track client issues and follow escalation processes to appropriate teams (e.g. development, design, infrastructure etc.) and ensure the customer has received the best possible experience
• Identify and correct or advise on client Survey management
• Conduct new client account on-boarding steps using company provided software tools
• Work with clients to educate in best practices in mobile Market Research techniques
• Educate and evangelize mobile Market Research to new & existing clients
• Provide training to new clients in OnePoint Global product functionality and usage to get the most out of the OnePoint Global Mobile Survey Platform

Experience:

• Client support/help desk experience using support desk systems
• Technical foundation, able to read and edit HTML, CSS and Javascript
• Survey design & scripting experience with other industry tools not essential but would be an advantage (e.g. ConfirmIT, SPSS/Dimensions)
• Proficient in internet related applications such as E-Mail clients, FTP clients and Web Browsers
• Competent in the use of Microsoft Office Applications (Excel, Word and PowerPoint)
• Project management experience not essential but would be an advantage

Personal Skills:

• A positive and friendly approach to communication
• Professional attitude and conduct at all times
• Willing to take ownership of a client relationship and follow related emails, phone calls and other electronic communications to always delight the customer
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Ability to work as well as part of a team, to support other team members and efficiently meet deadlines
• Self-motivated and independent, able to use own initiative and seek answers when required
• Ability to learn, teach & educate in best practices, deliver firm point of view based on facts
• Flexible working when required - we are a global company with 7 international offices (& growing!) it may be necessary from time to time to be flexible in working early or late hours to match up with international client time zones.

Location:  High Wycombe, UK

Salary: Highly competitive, and commensurate with experience.

Position: Full time

Contact Email: jobs@onepointglobal.com with your CV to apply.

Contact Number:  0870 414 2625

Contact Name:  Mark Radford

.NET Enterprise Level Developer

We are seeking talented .NET developers with excellent core framework skills and Object Oriented Programming experience. Any potential candidate will have the opportunity to work to the latest web standards, with the latest technology and on the latest version of Windows. They will also have exposure to the latest version of Windows Server technology and the opportunity to advance existing practises. Working for the worlds leading mobile research technology provider the right candidate will have the chance to develop their skills in .NET related technologies including Windows mobile.

Requirements:

• Web & Windows Based Product development using .NET technologies.
• Knowledge of building application using MVC architecture.
• Knowledge of writing windows and web services.
• 2+ years experience.
• Strong in Data Structure and written algorithms.
• Microsoft.NET 3.5/4.0/4.5, ASP.NET, C#.Net.
• Strong competence of Microsoft SQL Server.
• Frequent learning capability and the need to adapt to new technologies.
• Excellent verbal and written communication skills.
• Real life implementation of applying OOP concepts.

Highly Desired:

• Json, Restful Service, CSS 2&3 and HTML 5 ,Javascript with Jquery.
• Any personal implementation / involvement in the open source community is a bonus.
• Interacting effectively with Development Lead, Peers, Business System Analysts, and Quality Assurance Professionals on project activities/deliverable/issues.
• Able to effectively debug code, troubleshoot problems and fix issues quickly.
• The right attitude towards best practices, maintaining/improving existing applications and ensuring a consistent high quality outcome.

Job Location:  Bangalore

Apply to:  If you are interested in joining the global leading mobile research technology provider, please send a detailed resume that demonstrates you have the experience and abilities we are seeking to jobs@onepointglobal.com

We thank all applicants; however only those short-listed for an interview will be contacted.

Android Developer

Mobile development is a big part of what OnePoint Global is all about. As the world’s leading service provider in the mobile research market we are looking for highly motivated candidates who want to work with complex mobile systems and in pushing the envelope in technology and development practices.

OnePoint Global provides the market leading platform for conducting mobile research and data collection. Our platform enables market research agencies to be self-service in scripting, programming, testing, executing and reporting for mobile survey projects.

OnePoint Global is looking for an Android Software Developer to team up with our creative teams and to build the best possible mobile applications in the world.

Key duties:

• To develop mobile apps for the Android devices.
• Working with framework, SDK's for platform development.
• Deliver across the entire app life cycle –concept, design, build, deploy, test, release to app stores and support.
• Working along the developers to create and maintain a robust framework to support the apps.
• Continue to explore new APIs and always be on the leading edge of the Android/Blackberry releases.
• The candidate, should they wish to, will also be given the opportunity to work with other mobile development environments, such as iPhone and Windows Mobile 7.

Technical Skills: 

Mobile, App, Application, Android, Java, XCode, JSON, XML, SDK, creating frameworks or SDK, SQLite Database, TCP Networking, Mobile Application Engineering, Android Application Development.

Requirements:

• Cordova, Phonegap , Java Script , HTML , CSS.
• Should have a basic knowledge of C#
• The shortlisted candidate must have expertise in Java and Android SDKs and APIs.
• Ability to provide proper timelines for the development work to the management.
• Ability to create framework or using different frameworks.
• Ability to build, deploy, test, release to app stores.
• Performance analysis and tuning experience including memory usage, CPU utilisation, leak Checking, etc

Personal Skills:

The candidate must be able to work within a small team supporting all the OnePoint systems and at the same time drive themselves to deliver the highest standard of mobile app development using the appropriate tools.

Location:  Office based - Bangalore, India

Job Type:  Permanent

Salary:  Competitive

Apply to:  If you are interested in joining the global leading mobile research technology provider, please send a detailed resume that demonstrates you have the experience and abilities we are seeking to jobs@onepointglobal.com

We thank all applicants; however only those short-listed for an interview will be contacted.